Refund policy

Website: https://www.dravik.online/

At Dravik.online, we believe that a comfortable bedroom is the foundation of a peaceful and refreshing lifestyle. Our collection of duvet covers and summer quilts is designed to help customers create a cozy sleeping environment with products that combine comfort, practicality, and elegant home aesthetics.

We understand that bedding products are personal household items, and selecting the right fabric, size, and style online requires confidence. This Return and Refund Policy explains our guidelines regarding product returns, refunds, exchanges, and customer support procedures.

1. Return Eligibility

Customers may request a return within 30 days from the date the order is delivered.

To qualify for a return, all of the following requirements must be met:

  • The product must be unused and remain in its original condition.
  • Duvet covers and summer quilts must be unwashed, clean, and free from any signs of use.
  • Original packaging, labels, accessories, and product components must be included whenever applicable.
  • Customers must provide valid proof of purchase, such as an order number or confirmation email.

Due to the personal nature of bedding products, customers should carefully inspect items before washing, using, or placing them on beds.

2. Bedding Product Quality and Characteristics

At Dravik.online, we carefully prepare and inspect every bedding product before shipment.

Customers acknowledge that textile products may naturally have certain variations, including:

  • Slight differences in color caused by lighting or monitor settings;
  • Minor variations in fabric texture;
  • Small differences in stitching or finishing;
  • Natural characteristics of different textile materials.

These variations are common in fabric manufacturing and are not considered product defects.

3. Non-Returnable Items

Returns may not be accepted for:

  • Products returned after the 30-day return period;
  • Bedding items that have been washed, used, or altered;
  • Products with stains, odors, damage, or signs of household use;
  • Items missing original packaging;
  • Products returned without prior approval;
  • Final-sale products where return restrictions are clearly stated.

4. Return Request Process

Customers requesting a return should contact our customer service team:

Email: [email protected]

Please provide:

  • Customer name;
  • Order number;
  • Product name;
  • Reason for return;
  • Photos or supporting information if there is a product concern.

Our customer service team will review the request and provide return instructions after approval.

Customers should not send products back before receiving return authorization. Unauthorized returns may result in processing delays.

5. Return Shipping Responsibility

Customers are responsible for return shipping costs unless:

  • The wrong product was delivered;
  • The product arrived damaged;
  • A verified manufacturing defect exists.

If Dravik.online determines that the issue resulted from our fulfillment process, we will review the situation and provide an appropriate solution.

6. Refund Policy

Once returned products are received and inspected, Dravik.online will notify customers regarding refund approval.

If approved:

  • Refunds will be issued to the original payment method.
  • Refund processing will begin within a reasonable business timeframe.
  • The final posting time depends on banks, credit card providers, and payment institutions.

Original shipping charges are generally non-refundable unless the return resulted from an error caused by Dravik.online.

7. Damaged, Defective, or Incorrect Orders

Customers should inspect all packages immediately after delivery.

If your order contains:

  • Damaged duvet covers or quilts;
  • Incorrect products;
  • Missing items;
  • Manufacturing defects;

please contact us within 7 days after delivery.

Please include:

  • Order information;
  • Description of the issue;
  • Clear photographs of the product and packaging.

Our team will evaluate the situation and provide an appropriate resolution.

8. Exchanges

Customers may request exchanges by contacting our support team.

Exchange approval depends on:

  • Product availability;
  • Condition of returned merchandise;
  • Reason for exchange.

Customers should receive confirmation before returning products.

9. Kentucky Legal Compliance

This Return and Refund Policy is governed by applicable laws of the Commonwealth of Kentucky. Dravik.online maintains transparent customer service practices consistent with applicable consumer protection standards, including Kentucky’s consumer protection requirements regarding unfair or deceptive acts in trade or commerce.